Refund & Cancellation Policy

1. Eligibility for Refund

You are eligible for a full refund if both of the following are true:

• You request the refund within 7 days of your purchase date, and
• You have not attempted any paid mock test or downloaded any paid previous year paper using the purchased plan.

This is because our product is digital content that, once accessed, cannot be "returned" — the eligibility window exists for genuine purchase mistakes (e.g. accidental double payment, wrong plan selected) rather than after the content has been used.

2. Not Eligible for Refund

Refunds will not be issued if: more than 7 days have passed since purchase, you have already attempted one or more paid mock tests or downloaded a paid paper, or the account was suspended for violating our Terms & Conditions.

3. How to Request a Refund

Contact us via our Contact page with your registered email address and the payment reference ID (shown in your purchase confirmation). We will review eligibility and respond within 3-5 business days.

4. Refund Processing Time

Approved refunds are processed via Razorpay back to your original payment method. Depending on your bank or payment provider, this typically takes 5-7 business days to reflect.

5. Failed or Duplicate Payments

If a payment fails but money was deducted from your account, or if you were accidentally charged twice for the same plan, this is automatically reversed by Razorpay within 5-7 business days. If you don't see the reversal after that window, contact us with your payment reference and we'll help resolve it directly.

6. No Auto-Renewal

Our plans are one-time purchases for a fixed validity period (e.g. one year) and do not auto-renew or auto-charge you. There is nothing to "cancel" — your access simply ends at the end of the validity period unless you choose to purchase again.